Table of Content
These Policies are standard for all of the items in our store. We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us. Clothing items of sizes 5XL and 6XL and Customised Products. All Products with tags "Ships in 48 hours" will be shipped within 48 working hours of placing an order. We like to get you a fantastic deal whenever we can and two of the ways we do that is through our Clearance and "As-Is" items.
If a suitable alternative set cannot be found from our selections between the 30th and 45th day, a return and refund may be provided less a 25% handling fee and return delivery charges may apply. All returned items must be clean and free of any stains or odors. We hope you enjoy everything that you purchase from American Home, and we do our utmost to make sure you have all the information you need to make the best purchase decisions for you. We understand that sometimes circumstances come up that require items to be returned and we want you to know that we are here to help, before, during and after your purchase. You may return your furniture purchase within 3 days of receipt, and the items must be in original condition.
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You will receive a refund if you cancel your online purchase within three days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered. If you pay for delivery service, merchandise will be delivered to you and assembled, excluding merchandise advertised as requiring customer assembly. You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store’ s service and delivery area.
Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Cash or check purchases will receive a refund check by mail. A receipt is required to return items purchased from our store.
Home Furniture Plus Bedding Stores
There is often some processing time before a refund is posted. Returns are only accepted in their original boxes, and should be unassembled. Espresso, cappuccino, java, merlot, golden oak, medium walnut, etc. etc. etc. are not distinct colors, only someone's idea of what it should be. It will vary from vendor to vendor and from collection to collection. Due to the manufacturing process, specified dimensions of the product can slightly differ from the real dimensions.
These "real" shipping costs are deducted from refunds for non-defective returns. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Once the merchandise has been received in good condition, we are not able to accept returns.
RETURN POLICY
All clothing products take 7 to 14 days to be shipped form our warehouse. Due to limited quantities and deep discounts on Clearance these items are considered non-returnable. If you receive a Clearance item that is damaged, we will do everything in our power to replace it, however, due to limited quantities, this may not always be possible. If a check is required from the home office, the request must be made by the store. This is performed in our point-of-sale system and does not require a Work Order. Exchanges written for defective merchandise should be of equal or greater value.
To start the return process simply return your item to our distribution center, contact your salesperson, orText or Chat with us. If you would like to have us pick up your return, you can arrange for our delivery service to pick up the item for a pickup fee. All refunds will be processed promptly after the returned items are inspected.
Upholstery refers to sofas, loveseats, ottomans, sectionals, recliners, and chairs. Case Goods includes items such as dressers, nightstands, chest of drawers, tables, dining chairs, desks, and beds. If you need more information, please contact Customer Service.Cushions, Sleeper Mechanisms, and Reclining Mechanisms are covered by the manufacturer's warranty, if any. Grand Home Furniture feels you deserve the best price backed by quality service, and we undertake a variety of measures to make sure that’s what you receive. Most stores have a “guaranteed low price” or some other bold statement followed by a long list of exclusions and disclaimers.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund. Please email us prior to shipping and we will provide return shipping instructions.Returned items must be shipped to us within 30 days of receipt. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.
Any damage must be reported to Customer Care within one day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service. Delivery Service charges will not be refunded after the sale and delivery has been completed. Electronics must be returned in original packaging and with all instruction manuals, remotes, chargers, and other accessories. Laptops and Tablets must be factory reset and all passwords must be removed.
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange. All Mattress Inspections must be completed with a Bedding Inspection Form. The form will guide the customer through the inspection process, the guidelines, and requirements for determining whether the mattress or foundation may be approved for exchange.
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